Refund Policy

At Simply Facility Solutions, doing business as Simply Send Mail, our goal is to ensure customer satisfaction while maintaining operational fairness and transparency.
This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through our platform.

1. Eligibility for Refunds

Refund requests must be submitted within seven (7) days of the original purchase date.
To qualify for consideration, the account must demonstrate limited or no active usage during that initial period.

Refunds will not typically be issued for:

• Subscription renewals or plan upgrades

• Accounts that have shown substantial usage or activity during the initial period

• Enterprise contracts, custom integrations, or negotiated service agreements (these may include separate refund terms defined within the respective contracts)

2. Refund Processing

If your refund request is approved, the refund will be issued to the original payment method within 30 days of approval.
In situations where a direct refund cannot be processed, we may offer account credits or service extensions as an alternative resolution.
Every refund request is reviewed carefully and handled with professionalism, transparency, and respect for our customers’ needs.

3. Exceptions and Discretion

We reserve the right to deny refund requests that fall outside of these terms or where misuse of the refund process is suspected.
Our customer support team may, at its discretion, grant exceptions in special circumstances where doing so aligns with our commitment to fairness and customer trust.

4. Contact Information

For all refund-related inquiries or to submit a refund request, please contact our support team:

Credalis Partners LLC
Address: 211 North Broadway, Suite 2440, St. Louis, MO 63102
Phone: (816) 693-6486
Email: support@simplysendmail.com

We are committed to handling every refund request with integrity, transparency, and care — because maintaining your trust matters most to us.